Category Archives: Customer Service & Sales
D.R. Horton staff say firm is people-focused
A key ingredient in the “success formula” of companies that they should always keep in mind… http://www.bizjournals.com/sanantonio/stories/2006/06/12/focus3.html?from_rss=1 Sent from my iPad.
Filed under Customer Service & Sales
Great Article on Sales Creativity
I like reading many different types of media on sales. Although I may not finish all the books, articles, magazines, etc., there is always something that I can consider as new or an adjustment in my style. Here is an … Continue reading
Filed under Customer Service & Sales
Does Follow-Up effect Customer Service?
In short the answer is YES! Your product or service may still be purchased by the consumer or customer but don’t kid yourself into thinking that alone creates the “experience” the customer walks away with. Your product or service may … Continue reading
Filed under Customer Service & Sales
Greeters, what is their purpose?
Over the long weekend, I managed to go to 4 different stores (some against my own will LOL) that had greeters at them. I often wonder what their purpose is. At each location, they had them as you entered, and … Continue reading
What do you say to your clients at dinners?
Are you in sales, marketing, business development or any other position that requires you to have dinner with your clients. Do you feel comfortable or is it always awkward? Do you feel inadequate to carry on a conversation and hope … Continue reading
Filed under Customer Service & Sales
It all happens at the counter…
On Sunday I flew to Las Vegas for an ICSC conference. I have often spoke about the customer “Experience”. In fact my passion for it was the genesis of this blog. I believe there is no substitute for it, no … Continue reading
Filed under Customer Service & Sales
Handwritten notes, really?
What is that, do they even really still exist? It’s so old school, it will take to long, I won’t have a record of it, they won’t be able to respond back quickly, I got bad penmanship, I don’t have … Continue reading
Filed under Customer Service & Sales
Apple Store: First Class in Customer Service
I am continually amazed with the level of customer service and professionalism the Apple Store at Ala Moana in Honolulu Hawaii provides. From the day I purchased my iPhone, thru the many times I have shopped in their store for … Continue reading
Filed under Customer Service & Sales, iPad, iPhone and Gadgets
It’s the little things that matter…
Balancing a family schedule with 3 teenagers, my wife’s and mine can be a bit of a challenge. This past Sunday night we were lucky enough to get the chance to spend some quality time together as a family, and … Continue reading
Filed under Customer Service & Sales
Don’t Confuse Passion for Great Customer Service
Have you ever been guilty of passion trance? I know I have. It is that state where you are more concerned about your point being expressed that you are not seeing the effect on the customer. Passion trance can cause you to negate the very outcome … Continue reading
Filed under Customer Service & Sales
